Enhancing Active Listening Skills to Act on What Matters for Older Adults – Health & Medicine Policy Research Group

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Enhancing Active Listening Skills to Act on What Matters for Older Adults

Jun 27, 2019

Strong communication is important for establishing trust in a healthcare professional-patient relationship. Active listening skills can improve communication by encouraging the listener to focus their full attention on the speaker, and use both verbal & nonverbal expressions to show the speaker they are fully engaged. Through active listening healthcare professionals can build trust & respect with clients, enhance quality of care, & reduce their own burnout & stress. This two and a half hour in-person training will provide direct care workers with the skills needed to apply active listening to their interactions with clients.

Enhancing Active Listening Skills to Act on What Matters for Older Adults
Date: Thursday, June 27, 2019
Time: 9am -11:30am
Location: Health & Medicine, 29 E. Madison, Suite 602

The event is free, but pre-registration is required. Questions? Contact Melissa Martin at mmartin@hmprg.org

Learning Objectives:

  • Define active listening
  • Explain the 4Ms Framework of Age Friendly Health Systems
  • Explain the role of direct care workers in the health system
  • Identify the key characteristics for effective verbal & nonverbal communication
  • Identify strategies for overcoming barriers to communication

Audience: Direct Care Workers (Home Health Workers, Medical Assistants, Licensed Practical & Vocational Nurses, Nursing Aides, etc.)