Enhancing Active Listening Skills to Act on What Matters for Older Adults – Health & Medicine Policy Research Group

Health & Medicine Policy Research Group Logo

Donate

Connect & Follow Us

Go Back

Enhancing Active Listening Skills to Act on What Matters for Older Adults

Sep 3, 2020

Strong communication is important for establishing trust in a healthcare professional-patient relationship. Active listening skills can improve communication by encouraging the listener to focus their full attention on the speaker, and use both verbal & nonverbal expressions to show the speaker they are fully engaged. Through active listening healthcare professionals can build trust & respect with clients, enhance quality of care, & reduce their own burnout & stress. This two and a half hour virtual training will provide direct care workers with the skills needed to apply active listening to their interactions with clients.

Enhancing Active Listening Skills to Act on What Matters for Older Adults

Dates:

Thursday, October 1st, 9:00 AM – 11:30 AM CDT

Thursday, October 15th, 9:00 AM – 11:30 AM CDT

Location: Zoom Meeting

The event is free, but pre-registration is required. Questions? Contact Melissa Martin at mmartin@hmprg.org.

Training Goals:

  • Describe what an age-friendly health system includes
  • Identify common challenges in communicating with clients and possible solutions
  • Identify active listening strategies and apply them to common situations

Audience: Direct Care Workers (Home Health Workers, Medical Assistants, Licensed Practical & Vocational Nurses, Nursing Aides, etc.)