Virtual Training — Enhancing Active Listening Skills to Act on What Matters for Older Adults
Strong communication is important for establishing trust in a healthcare professional-patient relationship. Active listening skills can improve communication by encouraging the listener to focus their full attention on the speaker, and use both verbal and nonverbal expressions to show the speaker they are fully engaged. Through active listening healthcare professionals can build trust and respect with clients, enhance quality of care, and reduce their own burnout and stress. This one and a half hour virtual training will provide direct care workers with the skills needed to apply active listening to their interactions with clients.
Enhancing Active Listening Skills to Act on What Matters for Older Adults
Date: Thursday, June 17
Time: 1-3pm CDT
Location: Zoom
The event is free, but pre-registration is required. Questions? Contact Sheronda Kimbrough at skimbrough@hmprg.org.
Learning Objectives:
- Define active listening
- Explain the 4Ms Framework of Age Friendly Health Systems
- Explain the role of direct care workers in the health system
- Identify the key characteristics for effective verbal & nonverbal communication
- Identify strategies for overcoming barriers to communication
Audience: Direct Care Workers (Home Health Workers, Medical Assistants, Licensed Practical & Vocational Nurses, Nursing Aides, etc.)
